Cancellation terms

Cancellation without cancellation fee:

• Up to three months before the agreed arrival date of the guest at the latest, both contractual partners, i.e. both the guest and the accommodation provider, can terminate the accommodation contract without paying a cancellation fee.
  Please note: The cancellation declaration must be received by the contractual partner within the deadline.
• If the guest does not show up by 6 p.m. on the agreed arrival day and no later arrival time has been agreed, the accommodation provider has the right to withdraw from the contract. However, if the guest has paid a deposit, the room must be reserved by 12 noon the following day at the latest.

Cancellation with cancellation fee:

• Both contractual partners can withdraw from the contract up to one month before the guest's agreed arrival date at the latest. In this case, however, a cancellation fee equal to the room price for three days must be paid.
  Please note: Here too, the cancellation declaration must be received by the contractual partner within the deadline.
• Even if the guest does not use the ordered rooms or the guesthouse service, he is still obliged to pay the fee. However, the accommodation provider must deduct what he has saved by not using the accommodation (this is usually 20% of the room price and 30% of the guesthouse price) or what he has received from re-letting.
  Please note: There is a so-called obligation to mitigate damages. The accommodation provider must endeavor to rent the unused rooms to another alternative.

Place of jurisdiction::

The court with factual and local jurisdiction over the accommodation business decides on legal disputes.
Exception: If the guest's place of employment or residence is in Austria, the courts responsible for these places must be contacted.